Privacy Policy – Waste Connect Solutions Ltd
Last Updated: 20/07/25
Who We Are
Waste Connect Solutions Ltd is a UK-based commercial waste management connection service. We connect businesses with licensed, compliant commercial waste collection companies across England, Scotland, and Wales.
Company Details:
- Company Name: Waste Connect Solutions Ltd
- Website: https://wasteconnectsolutions.co.uk
- Contact: admin[at]wasteconnectsolutions[dot]co[dot]uk
- Address: Flat 1, 17, Buckleigh Road, Streatham, London, SW16 5RY
What Personal Data We Collect and Why
Information You Provide to Us
When you use our contact forms or request our services, we collect:
Contact Information:
- Name
- Email address
- Phone number
- Company name
- Company address
Business Information:
- Company size
- Business type
- Current waste volume
- Collection frequency
- Type of waste
Why We Collect This Information:
- To provide you with waste management connection services
- To match you with appropriate licensed waste carriers
- To respond to your enquiries and provide phone consultation (if requested on sign-up form).
- To comply with our legal obligations under waste management regulations
Information We Collect Automatically
Website Usage Data:
- IP address
- Browser type and version
- Pages visited and time spent
- Referring website
- Device information
Why We Collect This Information:
- To improve our website performance
- To understand how our services are used
- To ensure website security
How We Use Your Personal Data
We use your personal data to:
- Provide Our Services:
- Connect you with licensed waste carriers
- Facilitate waste management solutions
- Provide compliance guidance
- Communication:
- Respond to your enquiries
- Send service-related information
- Provide updates on waste management regulations (with your consent)
- Legal Compliance:
- Meet our obligations under UK waste management laws
- Maintain records as required by the Environment Agency
- Comply with GDPR and other data protection laws
- Business Operations:
- Improve our services
- Analyse website performance
- Prevent fraud and ensure security
Legal Basis for Processing
We process your personal data under the following legal bases:
- Legitimate Interest: To provide waste management connection services and comply with environmental regulations
- Contract: To fulfill our service agreements with you
- Consent: For marketing communications (where you have opted in)
- Legal Obligation: To comply with waste management and environmental laws
Who We Share Your Data With
We may share your personal data with:
Licensed Waste Carriers:
- To provide you with quotes and services
- Only with your explicit consent
- Only with Environment Agency licensed operators
Third-Party Service Providers:
- Kit (ConvertKit) – for form processing and email communications
- Website hosting providers
- Analytics services (anonymised data only)
Legal Authorities:
- When required by law
- To comply with Environment Agency requirements
- In response to valid legal requests
We never sell your personal data to third parties.
Data Retention
We retain your personal data for:
- Active enquiries: Until resolved or 12 months, whichever is longer
- Completed services: 7 years (to comply with business record requirements)
- Marketing consent: Until you withdraw consent
- Website analytics: 26 months (anonymised)
Your Rights Under GDPR
You have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate personal data
- Erasure: Request deletion of your personal data
- Restriction: Limit how we process your data
- Portability: Receive your data in a portable format
- Object: Object to processing based on legitimate interests
- Withdraw Consent: For marketing communications
To exercise these rights, contact us at [your email address].
Data Security
We implement appropriate technical and organisational measures to protect your personal data:
- SSL encryption for data transmission
- Secure hosting with regular backups
- Access controls and authentication
- Regular security updates and monitoring
- Staff training on data protection
International Transfers
Your personal data is processed within the UK and EEA. If we need to transfer data outside these areas, we ensure appropriate safeguards are in place.
Cookies
Our website uses essential cookies for:
- Website functionality
- Security
- Analytics (anonymised)
You can control cookies through your browser settings.
Third-Party Services
Kit (ConvertKit):
Our forms are powered by Kit, which processes data in accordance with their privacy policy. View Kit’s privacy policy at: https://convertkit.com/privacy
Website Analytics:
We use analytics services to understand website usage. This data is anonymised and cannot identify individual users.
Changes to This Policy
We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Updating the “Last Updated” date
- Posting notifications on our website
- Sending email notifications for material changes
Contact Us
For questions about this privacy policy or your personal data:
Email: admin[at]wasteconnectsolutions[dot]co[dot]uk
Address: 17, Buckleigh Road, London, SW16 5RY
Phone: 02033556617
Complaints
If you’re not satisfied with how we handle your personal data, you can lodge a complaint with the UK’s data protection authority:
Information Commissioner’s Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113
This privacy policy is designed to comply with UK GDPR and data protection laws. It should be reviewed regularly and updated as needed.